Troubleshoot

This will help you doing basic troubleshooting steps to save your time asking for GM's assistance or waiting for available GM to assist you.

This is common that we sometimes encounter an issue or error in game. Please try to check this resources because it works most of the time.

• Turning off Windows Defender - Our client is being detected as virus which result being deleted by the windows defender. Please know that our client file is safe and doesn't contain any harmful program or files. Make sure you download the latest installer. https://void-ro.com/?module=pages&action=downloads

• Reset character position - There will be an instance that your character will encounter a bug. This may result of you being unable to login. If you encounter this, please follow this guide.

• Gladiator Union skill - Most of you encounter the difficulty adding the skill "Union of the Sun, Moon and Stars". Here is the guide on how to fix it.

If your concern is not listed here and if the problem was not resolved by the guides provided. Please don't hesitate to create a ticket through our discord channel.